Digital business presence
Create or improve a business website, online catalogue, Google business presence, and clear WhatsApp Business contact or order pathways.
Examples: Websites, product catalogues, contact links, and online enquiry flows
Digital operations services
Practical systems for the work your business actually does.
We help Tanzanian SMEs improve day-to-day operations through digital implementation, workflow automation, business reporting, and ongoing technology support. We start with the problem, not a generic ERP pitch.
Ways we can help
From a first workflow to a supported system
Sales and inventory workflows
Organize product records, purchases, sales, stock visibility, and reporting. Where a suitable system already exists, configure it around the team's actual process.
Examples: Workflow mapping, data setup, migration planning, staff training, and DukaSmart onboarding
Dashboards and business reporting
Bring useful operational measures into a clearer view and help owners establish consistent reporting routines from available business records.
Examples: Sales summaries, stock signals, operating indicators, and export or review workflows
Workflow automation and integrations
Identify repetitive steps that can be simplified with forms, notifications, connected tools, or small custom workflows. Each project begins with checking the existing tools and constraints.
Examples: Order capture, internal notifications, invoice steps, and data handoffs between tools
Implementation and ongoing support
Support a rollout with configuration, testing, documentation, staff onboarding, and follow-up so the new process works in everyday use.
Examples: Existing system setup, ERP implementation support, process documentation, and maintenance planning
Live product
DukaSmart today
The current DukaSmart platform supports small retailers with product and stock records, paid and credit sales, supplier purchases, low-stock thresholds, and owner sales reports. Website projects, expense management, automated notifications, and third-party integrations are service or future project areas, not built-in DukaSmart modules today.
See current product featuresBusinesses we can learn alongside
We are especially interested in working with small and medium-sized teams where manual handoffs, fragmented records, or repeated admin work are slowing operations.
- Retail and hardware
- Pharmacies and health-related retail
- Restaurants and food businesses
- Salons and personal care
- Wholesalers and distributors
- Guest houses and accommodation
- Agriculture and small manufacturing
- Training centres and private schools
A measured path from service to software
- 01
Discover
Interview the people doing the work and map the process, tools, and recurring friction.
- 02
Prototype
Agree on a small, testable improvement using suitable existing tools or a focused demonstration.
- 03
Pilot
Implement with real users, train the team, and collect feedback and operational results.
- 04
Standardize
Document what works, provide ongoing support, and reuse common workflows where appropriate.
The long-term direction is to identify repeated customer problems, standardize proven solutions, and build focused reusable products where real demand supports them. We do not start by building a generic ERP.
Bring us one operational challenge
A useful first conversation is about the task, who handles it, what currently goes wrong, and what a better result would look like.